Have Questions?

Check out our FAQ Section! Many of your questions about what to expect at Jack’s Ultra Sports can be answered below in our frequently asked questions. If you still have questions feel free to reach out to us!

Booking birthday parties or groups FAQ

How do I book a party or group at Jack’s Ultra Sports?

The only way to book is online. Just click ‘book online’ to get started! 
If you have any questions we are happy to help you, send us a text, or give us a call!


Does Jack’s Ultra Sports accept walk-in players?

We do accept walk-ins, though booking ahead of time is recommended for groups of 8+ players to avoid a wait time to play.


Does Jack’s Ultra Sports require a deposit for parties and groups?

Yes, we require a deposit to make a reservation to hold your spot/table and to ensure we have equipment for you. The deposit amount depends on the party selections you make. 


Can I cancel my party or group reservation?

You can easily cancel your reservation, just call us at least 48 hours before your scheduled time to receive your deposit back.


When should I tell my party or group to arrive at Jack’s Ultra Sports?

We run a tight schedule and do our best to provide Jack’s guests with the best experience possible. We need your help in ensuring that your guests arrive around 15 minutes BEFORE your booked time, to make sure their waivers are completed so that we can get your group started on time. Late guests and parties make it difficult to provide an excellent experience when we have to rush your group through our activities. Please be courteous and arrive on time.



Can I bring a cake or cupcakes for a party or group at Jack’s Ultra Sports?

Yes! You are more than welcome to bring food in. However, we provide a wide selection of drinks so please leave those at home. No outside coolers or drinks allowed.


Can I decorate for a party or group at Jack’s Ultra Sports?

Yes! Feel free to bring in any decorations you would like. Plan on arriving before your party starts if you need to set up or decorate. And allow for time to clean up after your party ends. We do ask that you leave the silly string at home. 

We provide everything that is needed to play our games, however, we do not provide any of the birthday accessories or decorations, we will leave that up to you!


How long do parties and groups last at Jack’s Ultra Sports?

Parties typically last anywhere from 30 min-3 hours depending on what package you go with! Parties aren’t “timed” but depend on what speed your group moves through each activity. Most parties are an average of 1.5-2hrs.


Can I hold a party or group reservation without a deposit?

A deposit is required to make a reservation to hold your spot/table and to ensure we have equipment for you.


What if some of my guests don’t show up? Do I still pay for them?

You may be eligible for a partial refund of your deposit. We use the deposit to make sure we have the necessary staff on hand for your party size.

Your deposit reserves your space and makes sure we have the staff dedicated for your party or event. Your deposit can be refunded by the next business day once we verify your area is clean, and there is no missing or damaged property.


What happens if more party or group guests arrive than the contracted amount?

Typically this isn’t an issue and we can work them in. Group sizes of 10-14 are best. With more, we will just rotate them through activities.


If the date/time I want for my party is not available, what are my options?

If a time isn’t available, then that time slot is already booked full for parties. Please select another day or time to book.


How do I make changes to my party or event after it has been confirmed?

Reply to the confirmation email you received if you would like to make changes.


What do I do if I need to cancel my party or event at Jack’s Ultra Sports?

Cancellation of your group is easy, just call us at least 48 hours before your scheduled time to receive your deposit back.


Does Jack’s Ultra Sports have food?

We do not serve food at this time. You are welcome to bring in a cake and pizza, however, no outside drinks are allowed. We sell bottled water, sodas, and Powerade. $1-2 each respectively.


Can I bring catering in for my group or party?

Yes! Food can be catered in.


Can I book on a weekday?

Yes! If you want to book a group on a weekday (Monday – Friday when we are normally closed) we will open up just for you! There is a minimum of 10 players. Payment is required up front to book. Book online at least 36 hours before you would like to have your event.

You can always add more than 10 players, just book online and then give us a call to let us know how many you would like to add, each additional player is extra.

How many people can I bring?

You can bring in as many non-paid people as you have paid players.



Low Impact Paintball FAQ

What Is Low Impact (Indoor) Paintball?

Our paintball at Jack’s utilizes a smaller, low impact paintball than what a standard paintball is. Jack’s .50-cal paintball is ⅓ the size, weight, and sting of a regular paintball, which makes it great for indoors, new players, and players just looking to have fun. NO OUTSIDE PAINTBALL EQUIPMENT OR PAINTBALLS ARE ALLOWED IN JACK’S ULTRA SPORTS. All players must use Jack’s Ultra Sports Low Impact Paintball equipment. (You may use your own paintball certified goggles and facemask if desired, please show front desk for approval.)


What should I wear to play Low Impact Paintball?

The paint does NOT stain, but we still suggest wearing clothes you don’t mind playing in. We suggest wearing long sleeves to protect your skin from the paintball impact.


How long does a Low Impact Paintball session last?

No time-limit on paintball, their time is determined by how long they can make the paintballs last! An average session last 5-10 minutes.


How many people can play Low Impact Paintball at a time?

At Jack’s Ultra Sports we suggest groups of 6-16 for paintball, but we can accompany larger or smaller groups.


What is the age limit for Low Impact Paintball at Jack’s Ultra Sports?

We suggest ages 8+ for paintball, (no one younger than 5 allowed on paintball field to play or spectate.) However, age does not always dictate whether they are ready for paintball or not. Please use common sense when considering if your child is ready for paintball. Our paintballs are LOW IMPACT, and are great for most players, new or experienced!


What if my paintball party/group is too large to all play together?

Parties will rotate activities if necessary so everyone will get to play. Your mom should have taught you how to share.


Ultimate Laser Tag FAQ

How long do Ultimate Laser Tag sessions last?

Each session is ~6-7 minutes of adrenaline-pumping, non-stop FUN, right here at Jack’s Ultra Sports.


How many people can play Ultimate Laser Tag at one time?

Groups of 6-16 are great for our action-packed laser tag arena.


What if my Laser Tag group is too big to play together?

Parties will rotate activities if necessary so everyone will get to play. Your mom should have taught you how to share.


What kind of laser tag equipment do you have at Jack’s Ultra Sports?

Our battle Rifles are built of a nylon fiberglass reinforced plastic that is lightweight but incredibly durable for the toughest of playing conditions. It weighs around 2 LBS and is 22.5 inches in length, 8 inches tall and about 2.5 inches wide making it a perfect tagger for players of 5+.


What is the age limit for Ultimate Laser Tag at Jack’s Ultra Sports?

We recommend ages 5+.


Escape Rooms FAQ

What is an Escape Room at Jack’s Ultra Sports?

Jack’s Escape rooms are a 15-minute interactive puzzle and riddle filled experience! You will be given one clue to start you off, you need to find the rest of the clues to solve the mystery and get out of the room before the clock runs out!


How many people can participate in Jack’s Escape Rooms at once?

For groups of 2-6! No reservation required to do our escape room. First come, first serve.


What is the age limit for Escape Rooms?

Jack’s Escape rooms are a mental challenge, not a physical one. You will need to use problem-solving skills, figured out puzzles and solve riddles. We don’t have an age limit on the escape rooms, but use your best judgment.